How to handle a complaint in an online store in accordance with the new regulations?
Complaints in the online store should be considered under the warranty. This means that the seller is liable to the customer for physical defects of the goods that existed at the time of receipt of the goods by the consumer and legal defects regarding, for example, the situation when the seller does not have full rights to trade in the thing. It is worth remembering here that the seller is not responsible for defects that the customer knew at the time of the conclusion of the sales contract. In the event of a justified complaint, the customer can now request a refund, price reduction, exchange or repair of the item. With each claim, the seller has the right to repair or replace the product once, but only if he is able to do it immediately and without undue inconvenience to the consumer. If the defect reveals itself again after such treatment, the customer has the right to unconditionally demand a refund.
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